Orders are typically processed within 3–5 business days. During launches or high-volume periods, processing times may be slightly extended.

At this time, Sona Beauty only ships within the United States, but we hope to expand internationally in the future.

Due to hygiene reasons, we currently do not accept returns or exchanges on opened or used products. If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Due to hygiene reasons, we are unable to accept returns or exchanges on opened or used products.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at contact@sonabeauty.co with your order number and photos of the issue so we can review and resolve it as quickly as possible.

Please note:
- Items must be unused and in their original packaging to be eligible for review.
- Shipping costs are non-refundable.
- Sona Beauty reserves the right to refuse returns that do not meet our policy requirements.

We appreciate your understanding and support as a growing independent brand.

All Sona Beauty orders are processed within approximately 3–5 business days. During launches, restocks, or high-volume periods, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please note:
- Shipping times may vary depending on your location and carrier delays.
- Sona Beauty is not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier.
- Customers are responsible for ensuring that all shipping information is entered correctly at checkout.

At this time, Sona Beauty only ships within the United States, but we hope to expand internationally in the future.
For any shipping-related questions, please contact us at contact@sonabeauty.co

For customer support, order questions, or general inquiries, please contact us at contact@sonabeauty.co

You can subscribe to our email list and follow us on social media @sonabeautyofficial for launch updates, restocks, and future collections.